2. Strictly-necessary cookies
These are required to deliver the service. We do not ask for consent to set them, in line with PECR Regulation 6(4) and the ICO's guidance.
| Name | Purpose | Lifetime |
|---|---|---|
sb-access-token | Holds your authenticated session. | 1 hour, refreshed automatically. |
sb-refresh-token | Renews your session without making you sign in again. | 30 days. |
theme | Remembers your light / dark / system preference. | 1 year. |
cookie-consent | Records which optional cookies you have accepted. | 6 months. |
cf_clearance | Set by Cloudflare for bot protection on the perimeter. | 30 minutes. |
3. Optional cookies
We do not set any optional cookies until you have actively agreed via the consent banner. The default state is “off”. We do not infer consent from page-scrolling, dwell time, or continued navigation.
| Name | Purpose | Lifetime | Provider |
|---|---|---|---|
ph_* | Aggregated product analytics — which features are used. | 13 months. | PostHog (self-hosted, EU). |
4. How to control cookies
- Use the Cookie settings link in the site footer to withdraw or change your optional-cookie consent at any time.
- Block cookies in your browser settings — note that strictly- necessary cookies cannot be blocked without breaking the service.
- Use private / incognito browsing to avoid cookies persisting across sessions.
5. Changes
When we add a new optional cookie, we update this list before the cookie goes live and prompt you to renew consent.
6. Contact
FIXI Group Limited, 86–90 Paul Street, London EC2A 4NE.
Email: privacy@hellofixi.com.